Diplomat Hotel, Cebu

The hotel is conveniently located in downtown Cebu City and serves as a stepping stone to other islands. The rooms with two beds were kept clean and the WiFi worked well. The service, unfortunately, lacked a clear understanding of customer service, and there were challenges in locating the manager. The location offers easy access to local restaurants and attractions such as Santo Nino Church, with taxis readily available at the hotel. However, the property might not be ideal for those seeking a relaxing beach stay or inclusive dining options.

The hotel is conveniently located in downtown Cebu City, providing easy access to almost everything we needed, making it a great stepping stone to other islands. The rooms were kept clean with two comfortable beds, but the Wi-Fi worked well. Regrettably, we faced challenges in reaching the Manager and encountered difficulties with customer service understanding.

I had a mixed experience at this hotel. The rooms were kept clean, and WiFi worked well, but the service was lacking as they couldn't comprehend the concept of customer service and the Manager was hard to locate. The location was convenient in downtown Cebu city, but the dining options were not included which was a downside.

The hotel is conveniently located in downtown Cebu City, making it easy to access a variety of shops and use as a stepping stone to other islands. The rooms were kept clean with two beds and reliable WiFi, providing a comfortable stay. However, the service lacked a knowledgeable manager who struggled with customer service concepts. The dining options were limited with only small meals available. Despite some drawbacks, the hotel's location offers accessibility to many amenities in a less tourist-targeted business district.

The hotel is conveniently located in downtown Cebu city, making it easy to access local restaurants and various amenities. The rooms are well-kept, with free WiFi, clean, and equipped with 2 beds for added comfort. However, the service lacked efficiency as the staff couldn't comprehend the concept of customer service and locating the Manager was a challenge.

The hotel's location in downtown Cebu City is convenient for exploring the area, and it's a quick walk to most shops and Osmeña Square. The rooms with two beds were kept clean and comfortable; however, the service lacked comprehension of customer needs and I couldn't locate the Manager easily. The dining options were not included, but they had organic fruits available. The facilities were decent, and the hotel is situated in a less tourist-targeted business district with taxis readily available.

The hotel is conveniently located in downtown Cebu city, making it easy to walk to Santo Nino church and access taxis for travel around asia. The rooms are kept clean and have 2 beds, and the WiFi works well. However, the service encountered a challenge in locating the Manager who didn't grasp customer service concept. Dining options were not included, but they offer tasty beef dishes.

The hotel is situated in the downtown area of Cebu City, close to everything and a relatively large shopping area. The rooms are maintained clean, with 2 beds, and the WiFi worked well. The service was lacking as the staff couldn't comprehend the concept of customer service and had trouble locating the Manager. The location is convenient, in the city center with taxis easily accessible. The dining options are not included, but the seriously yummy Pork Belly is a treat. The facilities are equipped with the necessary amenities for a comfortable stay.

The hotel is right in the downtown area of Cebu city, offering easy access to a variety of local restaurants and a relatively large shopping area, making it a great location for those looking to explore and enjoy the city. Although the service experience was lacking, with difficulties locating the Manager and a lack of comprehension of customer service concepts, the hotel is positioned conveniently for most needs.

The hotel is conveniently located in downtown Cebu city, making it easy to access everything we wanted. The rooms were kept clean with two comfortable beds and reliable WiFi, but the service fell short as the Manager was hard to locate and lacked an understanding of good customer service. Although the dining wasn't included, the whole wheat bread rolls were a plus. The facilities were decent overall with adequate amenities, showing good value for money.